We collect personal information from our customers in the regular course of doing business. This brochure answers some of your most frequently asked questions, and lets you know exactly how we’re protecting the information you entrust to us.
We collect the following information about you:
- postal codes and telephone numbers
- customer financial information (including payment card and credit card numbers)
- purchase history and product preferences
- customer opinions and interests
When you visit our web site, we also collect:
- information about your computer, including your IP address, the type of operating system and browser you use, and your computer’s location
- what pages you visit on our site and what links you click on
- what other sites you’ve visited recently
The main reasons we collect personal information from you are:
- to complete a sale or transaction with you
- to verify your credit, if necessary
- to place special orders on your behalf
- to limit the possibility of fraud when we process your returns
If it’s a necessary part of any of these transactions, we may disclose your information to another company.
We also use your personal information for other, secondary reasons, including:
- customer service
- marketing
Sometimes, we also share your personal information with other companies, including:
- rental property owners
We will also disclose your personal information if we are required by law to do so.
When you provide us with personal information to complete a transaction, verify your credit, place an order, arrange for a delivery or return a purchase, we assume you consent to our collecting it and using it for that specific reason only.
If we ask you for personal information for a secondary reason, like marketing, we will either ask you directly for your consent or provide you with an opportunity to say no. Saying no is called “opting out.” By opting out, you can tell us not to collect the information and/or not to share it with other companies.Our staff will be happy to answer any questions you may have about your personal information. If you would like more information about our policies, or you would like to see exactly what personal information we have about you in our records, or you wish to register a complaint, please contact:
Susan Steele
604-341-2464
susan@susanstuscanyvillas.com
2110 Rosebery Ave.
West Vancouver, B.C.
You can also contact the Office of the Privacy Commissioner of Canada for assistance between the hours of 9 am and 5 pm, at:
Toll-free: 1-800-282-1376
Phone: (613) 995-8210
Fax: (613) 947-6850
TTY: (613) 992-9190
or by mail at:
112 Kent Street
Place de Ville
Tower B, 3rd Floor
Ottawa, Ontario
K1A 1H3
or on the Web at:http://www.privcom.gc.ca/
