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Privacy Policy

We take great care with personal information that is provided to us online, taking steps to keep it secure and ensure it is used only for legitimate purposes. Susan's Villas and To Tuscany and its partners conforms with the requirements of the UK Data Protection Act, 1998.

Who are the partners of Susan's Villas and To Tuscany?
Our partners are Tuscany Holiday homes.

What does Susan's Villas and To Tuscany and its partners do with client information?
Any information obtained via this web site, or any other web site controlled by Susan's Villas and To Tuscany and its partners will be used for the purposes of carrying out bookings and communication with you in respect of them and in respect of other services offered by us. This information allows us to process your booking and to send through your itinerary by email or post. We ask for your telephone number so that we can contact you urgently if there is a problem with your reservation.
In accordance with the Privacy & Electronic Communications Act passed into law 11 Dec 03 - We do not send random marketing emails to personal email addresses (spam).

We may use the information we collect occasionally to notify you about our new services, important functional changes to the site and special offers we think you'll find valuable.

What security do we use to protect your information?
When you book, we offer the use of secure software that encrypts all information you input before it is sent to us. This ensures that the information is reasonably protected against unauthorized interception.

Does Susan's Villas and To Tuscany and its partners disclose information it collects to outside parties?
Unless you have given your permission we will not disclose information to outside parties. If you do give us permission we may disclose certain information to our partners who may only use it in connection with special offers for customers of Susan's Villas and To Tuscany and its partners.

How can you amend your personal information, or ask us to remove it or cease using it for direct marketing purposes?
The instructions to do this are clearly outlined in every piece of promotional material issued by Susan's Villas and To Tuscany and its partners.

Cookies
The website's of Susan's Villas and To Tuscany and its partners use cookies, for the site to function properly you need to activate cookies.
What is a Cookie?
Cookies are employed when you use your browser to visit web sites on the Internet.  The two main browsers, Internet Explorer and Netscape Navigator, both allow the use of cookies.  Cookie files allow a web server to store information about you on your computer, and to retrieve that information to identify you in the future. A cookie is a tiny piece of text that is placed on your hard drive.  Its job is to record bits of information such as the pages you’ve visited, items you’ve put into an online shopping cart, your user name and password.

What Information can a Cookie Extract?
Cookies cannot be used to get data or view data off your hard drive. Cookies do not give anyone access to your computer or any personal information about you unless you have given that information to the web site by answering questions or filling in a form. For example, the site cannot determine your e-mail name or your address unless you gave it to them.  Cookies cannot give your computer a virus. Allowing a Web site to create a cookie does not give that or any other site access to the rest of your computer.  Only the site that created the cookie can read it. And yet, cookies have a very bad reputation.

When we change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and in what circumstances we disclose it.

Canadian Office
Having visited Tuscany many times over the last several years, I am please to have the opportunity to provide personal service to our Canadian clients.  I am living in West Vancouver and am available to speak to you on the phone or respond to your email at any time.
Tuscany is a very special place.  Whether your interests are the galleries of Florence,  experiencing culinary delights or enjoying the Tuscan country side, a trip to Tuscany will match no other.

Canadian Manager
Canada Customer Service - 7 days
Phone 604-925-1757 or 1-877-887-1910
Fax 604-925-9238
email susan@to-tuscany.ca

Bookings: Secure Bookings Online

Payments: Credit Cards,Cheques, PayPal, Wire Transfer and others

Our standards - protecting the customer on this site
- clearly shown all charges and no hidden extras
- keep your personal information safe and secure
- we give our full contact details so you can contact us if there's a problem
- process your credit card details securely
- promise not to use spam for marketing

 

      
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